Job Description
We are thrilled to announce an exciting Hiring Event in New York City for dynamic individuals ready to launch a career in customer service. We are currently seeking candidates for our high-volume call center division. No prior experience is necessary; we provide extensive training and mentorship to help you succeed.
As a key member of our team, you will be the voice of our brand, ensuring our clients receive top-tier support. Join us for a career that offers stability, growth, and a collaborative work environment in the heart of Manhattan.
Responsibilities
- Handle a high volume of inbound and outbound calls with a focus on customer satisfaction and resolution.
- Assist customers with inquiries regarding products, services, billing, and technical support.
- Document all interactions accurately and efficiently within the company CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with cross-functional teams to resolve complex issues.
- Meet and exceed daily and monthly performance metrics and KPIs.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication skills and a professional telephone manner.
- Basic computer literacy and typing speed of at least 35 WPM.
- Ability to work in a fast-paced, high-pressure environment.
- Reliable internet connection and a quiet workspace for hybrid roles.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.