Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Nashville! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. This role offers flexible scheduling and growth opportunities within our dynamic organization.
Hiring Event Details: Meet our hiring team in person at our Nashville office on October 25th from 10 AM - 2 PM. Bring your resume and prepare for on-the-spot interviews! Light refreshments provided.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with team members to improve service processes and knowledge base
- Meet performance metrics including call quality, resolution time, and customer retention
- Stay current on product updates and company policies through continuous training
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2C environment
- Strong communication skills with active listening abilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask in high-volume, fast-paced setting
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset