Job Description
Are you a people person looking for a stable career with growth opportunities? Apex Connect Solutions is currently hiring Customer Service Representatives for our expanding call center in Tucson, Arizona.
We are looking for enthusiastic individuals who are ready to learn. The best part? We provide Comprehensive Paid Training to get you up to speed. Whether you are new to the industry or looking to make a switch, we offer a supportive environment where your success matters.
Why Join Us?
- Competitive Pay: $16.00 - $22.00 per hour based on experience.
- Paid Training Program: No prior experience required; we teach you everything you need to know.
- Flexible Scheduling: Options to fit your lifestyle.
- Benefits Package: Health, dental, and vision insurance available.
- Career Advancement: Clear pathways to Team Lead and Management roles.
Take the first step towards a new career in Tucson today.
Responsibilities
- Handle Inquiries: Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Problem Resolution: Identify customer needs and provide accurate solutions, product information, and account assistance.
- Record Keeping: Maintain detailed and accurate customer records in the CRM system.
- Process Orders: Accurately process orders, returns, and exchanges via phone or email.
- Team Collaboration: Communicate effectively with supervisors and support teams to ensure customer satisfaction.
- Performance Goals: Meet or exceed daily and monthly KPI targets for call handling and customer satisfaction scores.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous customer service or call center experience is a plus, but not required for the right candidate.
- Communication: Excellent verbal and written communication skills; clear and articulate speech.
- Computer Skills: Basic computer proficiency and typing speed of at least 35 WPM.
- Attitude: A positive attitude, patience, and a genuine desire to help others.
- Reliability: Ability to work full-time shifts, including weekends and holidays.