Job Description
Join our award-winning customer experience team in sunny Tampa! We're seeking dynamic Call Center Representatives to deliver exceptional service while enjoying competitive pay, comprehensive benefits, and a vibrant work culture. No experience necessary – we provide paid training! Grow your career with advancement opportunities to Team Lead or Quality Assurance Specialist. Our modern downtown office offers flexible scheduling, free parking, and a supportive team environment. Start earning immediately and build a stable future with a leader in outsourced customer solutions.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding billing, products, and services using CRM tools
- Document interactions accurately in Salesforce and maintain data integrity
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to share best practices and improve processes
- Participate in continuous improvement initiatives and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 40+ WPM with 95% accuracy
- Flexible availability including evenings and weekends
- Positive attitude and resilience in high-volume environments