Job Description
Join Tampa's premier customer service team! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in call center excellence. Enjoy competitive pay, comprehensive benefits, and a supportive team environment.
Why Tampa Connect Solutions?
• Industry-leading training program
• Career advancement opportunities
• Health, dental, and vision benefits
• Flexible scheduling options
• Modern downtown Tampa workspace
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve issues using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members on complex cases
- Participate in ongoing training and coaching sessions
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional communication and problem-solving skills
- Proficient in Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Strong typing speed (35+ WPM) and computer literacy
- Positive attitude and resilience under pressure