Job Description
Join our dynamic team at ConnectCare Solutions during our exclusive Hiring Event for Night Shift Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to our diverse client base. This is your opportunity to launch a rewarding career with competitive benefits, flexible scheduling, and growth opportunities in a supportive environment.
Why Join Us?
• Competitive hourly wages + performance bonuses
• Comprehensive health benefits (Day 1 coverage)
• Paid training & certification programs
• Tuition reimbursement for further education
• Employee recognition programs with monthly rewards
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently using CRM systems
- Document interactions accurately in Salesforce while maintaining strict confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed monthly KPIs for first-call resolution, customer satisfaction, and handle time
- Participate in ongoing training to master new products and service protocols
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience (fresh graduates welcome)
- Exceptional verbal/written communication skills in English
- Proficiency with Windows OS and CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments with minimal supervision
- Strong problem-solving skills with a solutions-oriented mindset
- Availability to work flexible shifts including weekends and holidays
- Passion for helping others and representing our brand positively