Job Description
Join our award-winning customer service team at ConnectCare Solutions! We're urgently hiring for Call Center Representatives to serve our growing client base in Phoenix, AZ and Pennsylvania. This is your chance to launch a rewarding career with industry-leading benefits and rapid advancement opportunities.
Our hiring event takes place on October 25th at our Phoenix headquarters. Walk-ins welcome! We're seeking passionate individuals who thrive in dynamic environments and want to make a real impact on customer experiences.
Why Join Us?
• Comprehensive training program
• Competitive compensation with performance bonuses
• Health/dental/vision benefits
• Tuition reimbursement
• Flexible scheduling options
Responsibilities
- Handle 50-75 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries across billing, technical support, and account management
- Maintain accurate call documentation in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
- Support seasonal campaigns during peak periods
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Pass background check and drug screening
- Must attend hiring event on October 25th