Job Description
Join Our Elite Team at Our Washington DC Hiring Event
Apex Support Services is currently hosting a Regional Hiring Event in Washington D.C. to fill multiple full-time positions for dedicated Customer Service Representatives. We are looking for individuals who possess a passion for helping others and thrive in a dynamic, high-performance environment.
As a key member of our team, you will be the voice of our brand, ensuring our clients receive top-tier support. This is an excellent opportunity for career growth, competitive benefits, and a stable work-life balance in the nation's capital.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $24.00.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Professional training and career advancement pathways.
- A modern, collaborative office environment in downtown D.C.
Responsibilities
- Manage a high volume of inbound and outbound calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Accurately document customer interactions and account status updates in CRM systems.
- Identify customer needs and proactively recommend solutions or services.
- Collaborate with team leads and support staff to ensure high customer satisfaction scores.
- Adhere to all company policies, compliance standards, and call scripts.
Qualifications
- High School Diploma or GED required.
- Minimum of 1 year of experience in a call center or customer support role is preferred.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to remain calm and composed under pressure in a fast-paced setting.
- Must be authorized to work in the United States.