Job Description
Join our award-winning customer support team in Oklahoma City! We're seeking passionate individuals to deliver exceptional service experiences for our Fortune 500 clients. Enjoy a collaborative environment with industry-leading training and career growth opportunities. Our modern downtown office offers flexible scheduling, comprehensive benefits, and a culture that celebrates innovation and employee success.
This position includes performance-based bonuses, health insurance, and 401(k) matching. Perfect for career changers and experienced professionals alike!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications using CRM systems
- Collaborate with technical teams to resolve complex product issues
- Maintain detailed case documentation and quality standards
- Identify upsell opportunities to enhance customer value
- Participate in weekly training sessions to product knowledge updates
- Support team goals by meeting/exceeding productivity metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset