Job Description
Join our award-winning customer service team in the heart of New Orleans! We're seeking enthusiastic Call Center Agents to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture that values your growth. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong verbal communication skills
- Proficient with Windows OS and CRM software
- Ability to type 30+ WPM
- Flexible schedule availability (including nights/weekends)
- Positive attitude and problem-solving mindset