Job Description
Join our dynamic team as a Local Customer Service Representative in Atlanta! We're seeking dedicated professionals to deliver exceptional support to our community members. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. As a key ambassador for our brand, you'll resolve inquiries with empathy and efficiency while building lasting customer relationships. We offer competitive benefits, flexible scheduling options, and a supportive culture that values your growth.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and live chat
- Resolve billing, product, and service inquiries with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for response times and customer satisfaction
- Actively participate in ongoing training programs to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market context
- Exceptional verbal/written communication skills with clear articulation
- Proficiency in CRM software (Salesforce/Zendesk) and MS Office suite
- Strong problem-solving abilities with calm demeanor under pressure
- Valid driver's license for occasional local travel events
- Ability to work flexible shifts including weekends/holidays
- Passion for Georgia community values and regional customer needs