Job Description
Join our award-winning customer service team as a Weekend Call Center Representative! We're seeking energetic professionals to deliver exceptional support to clients across Boston and New York. Immediate start positions available with competitive pay and flexible scheduling. Enjoy weekend shifts while advancing your career in a dynamic, supportive environment.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and build lasting client relationships. We provide comprehensive training and career growth opportunities for dedicated team members.
Responsibilities
- Manage high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge base resources
- Meet performance metrics for call handling time, resolution rates, and customer satisfaction
- Document interactions and update customer information in real-time
- Collaborate with team leads to escalate complex issues efficiently
- Maintain strict adherence to data security protocols
- Support weekend coverage (Saturday/Sunday shifts)
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM systems (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday) mandatory
- Basic typing speed (30+ WPM)