Job Description
Join Our Award-Winning Team in Oklahoma City!
National Customer Solutions is hiring passionate Call Center Representatives for weekend shifts in Oklahoma City. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. We're seeking dedicated professionals who thrive in fast-paced settings and want to make a difference. Our Oklahoma City location offers state-of-the-art facilities and a supportive culture focused on growth and excellence. Apply today for our upcoming hiring event!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support concerns efficiently
- Meet/exceed performance metrics including call quality and resolution targets
- Document all interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM and navigate multiple systems simultaneously
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work weekends (Saturday/Sunday) and holidays
- Basic proficiency with Microsoft Office Suite