Job Description
Join our dynamic team at CustomerConnect Solutions for an exciting weekend shift opportunity! We're hosting a hiring event for motivated Call Center Representatives to deliver exceptional customer experiences while enjoying competitive pay and comprehensive benefits. This role offers flexibility with weekend schedules and growth potential within our thriving Atlanta operation.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Meet and exceed key performance metrics including CSAT and resolution rates
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and multitasking abilities
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday) mandatory
- Pass background check and drug screening