Job Description
Join our award-winning customer service team and transform your career! Global Customer Solutions is hosting a exclusive hiring event for talented individuals seeking weekend shift call center positions in Miami. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we provide paid training and career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to optimize customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Flexibility to work weekends (Saturday/Sunday shifts)
- Basic computer proficiency
- Positive attitude and team player mentality