Job Description
Join our dynamic team at Customer Connect Solutions and launch your career in customer service! We're immediately hiring Call Center Representatives for weekend shifts in Charlotte, NC. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized.
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holiday pay
- Clear advancement opportunities
Don't miss this chance to start immediately and build a rewarding career in customer service!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions and transactions in CRM systems accurately
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service efficiency
- Adhere strictly to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible weekends and holidays
- Detail-oriented with accurate data entry skills
- Positive attitude and resilience in high-pressure situations