Job Description
Transform your career with Detroit Customer Solutions Inc.! We're seeking motivated Call Center Representatives to join our weekend team in Detroit, MI. Enjoy paid training, competitive compensation, and a dynamic work environment. No experience required – we provide all the tools you need to succeed. Apply today and start earning while growing your skills in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately and maintain detailed call records
- Meet/exceed performance metrics (call volume, resolution rate)
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing (35+ WPM)
- Ability to work flexible weekends (Sat/Sun) and holidays
- Problem-solving mindset and customer-first attitude
- Previous call center experience preferred but not required
- Must pass background check and drug screening