Job Description
Join our award-winning customer support team in San Jose! We're seeking passionate individuals to deliver exceptional service to our tech-savvy clients. This full-time role includes comprehensive paid training to ensure your success. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Silicon Valley. Perfect for career changers and recent graduates!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to troubleshoot complex product issues
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvements through customer feedback analysis
- Maintain detailed knowledge of product updates and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or related experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced tech environment
- Strong problem-solving and conflict resolution abilities
- Willingness to work flexible hours including weekends