Job Description
Join our award-winning customer service team in Charlotte! We're seeking motivated individuals for fully paid training programs designed to launch your career in customer support. Enjoy comprehensive benefits, career advancement opportunities, and a dynamic team environment. No prior experience required – we provide all tools for success!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using CRM systems
- Document interactions and maintain accurate records
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (quality, speed, resolution)
- Participate in ongoing training and development
- Adapt to new technologies and processes
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts
- Pass background check/drug screen
- Authorized to work in the US
- Previous customer service experience a plus