Job Description
Join our dynamic team at CustomerFirst Solutions and kickstart your career in customer service! We're immediately hiring motivated Call Center Representatives for our weekend shift in Memphis, TN. Enjoy competitive pay, comprehensive training, and a supportive work environment. This is your chance to develop valuable skills while making a difference in our customers' experiences. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services and account information
- Document interactions and maintain accurate customer records in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability to work weekends (Saturday/Sunday)
- Proven problem-solving abilities and conflict resolution skills
- Basic typing proficiency (25+ WPM)