Job Description
Join our exclusive hiring event in Miami and launch your career in customer service! Global Solutions Inc. is seeking passionate individuals to deliver exceptional support experiences. This in-person event offers on-the-spot interviews, same-day offers, and immediate start opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment in Miami's thriving business district.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications
- Resolve customer inquiries with empathy and efficiency
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Bilingual (English/Spanish) required
- Pass background check and drug screen