Job Description
We are looking for a dedicated and empathetic Customer Service Representative to join our night shift team in Seattle, WA. If you are seeking a role with paid training and a clear path to professional growth, this is the opportunity for you.
At Apex Support Solutions, we pride ourselves on delivering exceptional support to our clients. As a night shift representative, you will play a crucial role in maintaining our high service standards during our peak hours. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for advancement.
Why Join Us?
- Paid Training: No prior experience needed; we provide full training.
- Night Shift Schedule: Work 10:00 PM - 6:00 AM (or similar) with competitive pay.
- Modern Environment: Work from our state-of-the-art facility in the heart of Seattle.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email with a professional demeanor.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Utilize CRM software to accurately update and maintain customer records.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Provide accurate information regarding products, services, and account status.
- Document all interactions and escalate complex issues to the appropriate department.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but not mandatory (paid training provided).
- Must be available to work night shifts, including weekends and holidays.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to learn new software quickly.
- Must be reliable, punctual, and able to work independently.