Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the voice of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to local residents while building rewarding careers. Enjoy competitive benefits, flexible scheduling, and opportunities for growth in a dynamic environment. Immediate start available for qualified candidates ready to make a difference.
Responsibilities
- Handle inbound/outbound calls and digital communications from Philadelphia-area customers
- Resolve inquiries regarding local services, billing, and account management
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with regional teams to address community-specific needs
- Uphold company standards for customer satisfaction and compliance
- Participate in ongoing training to enhance service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Strong communication skills with clear Philadelphia-area dialect
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Valid Pennsylvania driver's license (for occasional field visits)
- Background check and drug screening required