Job Description
Join our award-winning customer service team as a Call Center Representative! We're seeking motivated individuals for weekend shifts in Detroit, MI with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and opportunities for career growth. No prior experience required – we'll teach you everything you need to succeed!
What We Offer:
- Comprehensive paid training program
- Competitive hourly wage + performance bonuses
- 100% weekend schedule flexibility
- Health benefits and retirement plans
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to work independently and in a team
- Reliable transportation to downtown Detroit location
- Weekend availability (Saturday/Sunday shifts)
- Positive attitude and customer-focused mindset