Job Description
Join our award-winning call center team in Detroit and launch your customer service career! We're seeking energetic Weekend Shift Representatives to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and industry-leading paid training. No experience necessary – we provide all the tools you need to succeed. Enjoy a structured career path with growth opportunities and a supportive team environment that values your work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service efficiency
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday shifts)
- Basic computer proficiency
- Positive attitude and customer-first mindset
- Willingness to complete paid training program