Job Description
Join ConnectCare Solutions for an exclusive weekend shift hiring event in Jacksonville! We're seeking passionate Customer Service Representatives to join our award-winning call center team. Enjoy a supportive environment with competitive pay, comprehensive benefits, and opportunities for growth. Perfect candidates thrive in fast-paced settings and excel at turning customer interactions into positive experiences. On-the-spot interviews available!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including quality scores and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Flexibility to work weekends (Saturday/Sunday shifts)
- Pass background check and drug screening