Job Description
Join our exclusive weekend hiring event for Call Center Representatives in Jacksonville, FL!
CustomerConnect Solutions is seeking motivated individuals to join our award-winning customer service team. This weekend shift opportunity offers competitive pay, comprehensive benefits, and a supportive work environment. As a key member of our team, you'll deliver exceptional service while enjoying a flexible schedule that respects your work-life balance. No experience? No problem! We provide full training to set you up for success.
Why Join Us?
- Competitive hourly pay plus performance bonuses
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Must be available for weekend shifts (Sat/Sun 6AM-6PM)
- Basic computer proficiency and tech-savviness
- Positive attitude and problem-solving mindset