Job Description
Join our dynamic team at Global Connect Solutions! We're hosting an exclusive hiring event for Weekend Shift Call Center Representatives in Jacksonville, FL. Enjoy competitive pay, comprehensive training, and a supportive work environment with opportunities for career growth. Perfect for students, parents, or professionals seeking flexible weekend schedules while making a difference in customer service.
Event Details: October 15, 2023 | 9:00 AM - 3:00 PM | 200 Riverplace Blvd, Jacksonville, FL 32202
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with team members to escalate complex issues effectively
- Adhere to company protocols for call handling and data security
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service or call center experience
- Strong verbal communication and active listening abilities
- Typing speed of 35+ WPM with basic computer proficiency
- Ability to work flexible weekends (Sat/Sun) and holidays
- Positive attitude and problem-solving mindset
- Background check and drug screen required post-offer