Job Description
Join TeleConnect Solutions' dynamic team as a Call Center Representative in Jacksonville! We're hosting a hiring event exclusively for weekend shift positions with competitive pay and comprehensive benefits. This is your opportunity to launch a rewarding career in customer service while enjoying work-life balance with our weekend schedule. Our state-of-the-art facility offers a supportive environment with growth opportunities and performance bonuses.
Why Join Us?
• Competitive hourly wages starting at $18/hour
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career advancement pathways
• Modern, ergonomic work environment
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues using multi-channel communication (phone, email, chat)
- Meet or exceed performance metrics including call quality and resolution rates
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security procedures
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work independently and as part of a team
- Proficiency with Microsoft Office and CRM systems
- Flexible availability for weekend shifts (Sat/Sun 8am-8pm)
- Background check and drug test required