Job Description
Join ConnectServe Solutions, a customer-centric leader in Columbus, as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy flexible scheduling, competitive pay, and immediate start opportunities. If you thrive in fast-paced environments and love helping others, this role is your next career move!
Responsibilities
- Handle inbound/outbound calls and emails from Columbus-area customers
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure
- Valid driver's license for occasional local travel