Job Description
Join our award-winning call center team in Atlanta! We're hosting a exclusive hiring event for motivated individuals seeking weekend shift opportunities with competitive pay and growth potential. Enjoy a dynamic environment with comprehensive training, flexible scheduling, and performance-based incentives. Perfect for students, night owls, and career changers looking for stability and advancement.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Meet/exceed quality and productivity metrics (e.g., AHT, CSAT)
- Document interactions accurately using Salesforce and CRM systems
- Collaborate with team members to improve customer experiences
- Participate in ongoing training and skill development programs
- Uphold company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work Saturdays/Sundays with flexible weekday availability
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM with high accuracy
- Background check and drug test required