Job Description
Join TechConnect Solutions as a Weekend Chat Support Specialist and become the digital face of our brand! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This weekend-only position offers immediate start and competitive pay in San Antonio's thriving tech scene.
What You'll Love:
- Flexible weekend schedule (Sat/Sun)
- Remote work opportunity
- Comprehensive paid training
- Performance-based bonuses
- Clear career advancement path
Responsibilities
- Handle 50+ customer chats daily with <90s response time
- Resolve technical issues for SaaS products via live chat
- Document interactions in CRM with 100% accuracy
- Escalate complex cases to Tier 2 support
- Maintain 95%+ customer satisfaction score
- Participate in weekend team huddles
- Adhere to strict data security protocols
Qualifications
- 1+ years chat support experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom platforms
- Excellent written communication skills
- Ability to multitask across 5+ chats
- Available Saturdays & Sundays (8am-8pm)
- High-speed internet & quiet workspace