Job Description
Join NexaCare Solutions as a Local Customer Service Representative in Cleveland and experience the power of daily pay! We're seeking passionate professionals to deliver exceptional support while earning daily deposits. Enjoy a competitive hourly rate, comprehensive benefits, and the stability of an on-site role in our downtown Cleveland hub. As a key member of our team, you'll help shape our customer experience while advancing your career in a supportive environment.
Why Work With Us?
- Daily pay option available – get your earnings faster!
- Health, dental, and vision insurance after 60 days
- Paid training and career development programs
- Employee discounts on local services
- Modern, collaborative workspace in downtown Cleveland
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person visits
- Resolve billing, account, and service issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly customer satisfaction metrics
- Participate in weekly team training sessions
- Support community outreach initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software and Microsoft Office
- Exceptional verbal/written communication skills
- Ability to work in fast-paced environment
- Problem-solving mindset with attention to detail
- Ohio residency required for local position
- Flexible availability including weekends