Job Description
Join our exclusive hiring event for entry-level Customer Service Representatives in Detroit, MI! We're seeking passionate individuals to join our dynamic team and deliver exceptional customer experiences. No prior experience required – we provide comprehensive training and career growth opportunities. This is your chance to launch your career in customer service with a company that values your potential.
Why Join Us?
- Competitive hourly pay plus performance bonuses
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement path
- Supportive team environment
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development
- Identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to navigate multiple software systems
- Positive attitude and customer-focused mindset
- Reliable transportation to Detroit office
- Basic computer proficiency
- Willingness to work flexible hours