Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking motivated Call Center Representatives for immediate weekend shifts to deliver exceptional client experiences. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Perfect for students, career-changers, or those seeking weekend flexibility. Apply today and start earning this weekend!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide product support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (Sat/Sun shifts + 1 weekday)
- Proficient in Windows OS and basic typing (40+ WPM)
- Background check required upon hiring