Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking motivated Call Center Representatives for immediate weekend shifts. Enjoy competitive pay, comprehensive training, and a dynamic team environment. Perfect for career changers or those seeking weekend flexibility.
Why Join Us?
- Weekly pay + performance bonuses
- Free parking and metro-accessible location
- Health/dental benefits for full-time roles
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 98% accuracy
- Meet/exceed quality metrics (80+ CSAT score)
- Collaborate with support teams for complex cases
- Participate in weekly training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient in Windows OS and typing (40+ WPM)
- Strong problem-solving and conflict resolution skills
- Available for Saturday/Sunday shifts (6am-6pm)
- Clear communication and multitasking ability