Job Description
Transform Your Career with Weekend Shift Opportunities!
Join our award-winning Virginia Beach call center team and enjoy paid training, flexible weekend schedules, and competitive benefits. We're seeking motivated individuals ready to excel in customer service while enjoying work-life balance. No experience required—comprehensive training provided!
Why Choose Us?
- Paid Training Program: 2-week intensive onboarding
- Weekend Shift Benefits: Premium pay rates + weekday flexibility
- Career Growth: Clear advancement paths to team lead/manager
- Modern Workspace: Tech-equipped facility near oceanfront
- Comprehensive Package: Health/dental/vision + 401k match
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve billing, technical, and account-related issues
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve processes
- Adhere to HIPAA/FCC compliance protocols
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Basic computer proficiency (Windows, browsers)
- Flexible schedule availability (Sat/Sun + 2 weekdays)
- Positive attitude under pressure
- Customer service mindset (empathy + patience)
- No experience necessary—training provided!