Job Description
Join our award-winning call center team in Portland, Oregon, and enjoy the stability of weekly pay! We're hosting a hiring event on October 15th to fill multiple customer service representative positions. As a key member of our support team, you'll deliver exceptional service while building your career with competitive benefits and growth opportunities.
Why Work With Us?
- Weekly paychecks – no more waiting!
- Comprehensive training and development programs
- Health, dental, and vision insurance options
- 401(k) with company match
- Paid time off and holiday pay
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Participate in ongoing product knowledge training
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Problem-solving aptitude with attention to detail
- Must pass background check and drug screening
- Bilingual Spanish speakers encouraged to apply