Job Description
Join Global Connect Solutions as a Call Center Representative and enjoy the stability of weekly pay in a dynamic, customer-focused environment. We're hosting a special hiring event in New York to fill our Detroit-based positions, offering competitive wages and comprehensive benefits. This role is perfect for individuals seeking immediate income and career growth opportunities in the thriving Detroit metro area.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions and maintain accurate records
- Meet daily performance metrics and quality standards
- Collaborate with team members to improve service delivery
- Utilize CRM systems to update customer information
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- 1+ years of customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability including evenings/weekends
- Typing speed of 35+ WPM with 95% accuracy
- Valid government-issued photo ID and work authorization