Job Description
Join our award-winning call center team in Detroit and enjoy the stability of weekly pay! We're seeking energetic professionals to deliver exceptional customer experiences. With immediate start opportunities and comprehensive training, this is your chance to launch a rewarding career in customer service. Our supportive environment offers competitive pay, flexible scheduling, and clear growth paths. Apply today and start earning next week!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, billing, and services
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics (call volume, resolution rates)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Type 35+ WPM with accurate data entry
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Windows OS and CRM software
- Positive attitude and problem-solving mindset