Job Description
Join our dynamic team at Detroit Connect Services and start earning weekly pay immediately! We're seeking enthusiastic Call Center Representatives to deliver exceptional customer experiences for our Fortune 500 clients. Enjoy a supportive environment, competitive benefits, and opportunities for career advancement in Detroit's thriving tech corridor.
What We Offer:
- Weekly paycheck processing
- Comprehensive training program
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
Responsibilities
- Handle inbound/outbound calls for client support and sales initiatives
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work rotating shifts (including weekends)
- Typing speed of 40+ WPM with 95% accuracy
- Positive attitude and problem-solving mindset