Job Description
Are you a dedicated professional looking for a stable career with immediate start dates? Jacksonville Customer Solutions is currently hiring friendly and reliable individuals for our Call Center team in Jacksonville, Florida. We pride ourselves on offering competitive weekly pay and a supportive work culture where you can grow.
As a Call Center Representative, you will serve as the primary point of contact for our clients, ensuring their needs are met with speed and accuracy. We are looking for candidates who are eager to learn, possess excellent communication skills, and want to join a team that values hard work.
Responsibilities
- Answer incoming customer calls professionally and resolve inquiries efficiently.
- Document customer interactions and account details accurately in our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Process orders, provide product information, and troubleshoot issues.
- Collaborate with team leads to meet daily performance and quality targets.
- Stay updated on product knowledge and policy changes to provide accurate support.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience is preferred but not mandatory.
- Must have a stable internet connection and a quiet workspace.
- Strong verbal communication skills and clear speaking voice.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including weekends and holidays.