Job Description
Are you looking for a stable career with weekly pay and paid training in Austin, TX? Join the team at Heartland Support Services and start your journey in customer service today. We are currently hiring motivated individuals to join our growing call center division.
Whether you are entering the workforce for the first time or looking to switch industries, we provide the resources you need to succeed. Our comprehensive training program ensures you are ready to handle customer inquiries with confidence and professionalism.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Weekly paycheck every Friday
- Full paid training program
- Opportunities for advancement
- Modern, collaborative office environment
Responsibilities
- Answer incoming customer calls and emails in a professional and courteous manner.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction.
- Follow detailed scripts and guidelines to ensure accurate information delivery.
- Document customer interactions and account updates in our CRM system.
- Collaborate with team leads to improve call handling times and quality scores.
- Assist with data entry and maintaining accurate customer records.
Qualifications
- High school diploma or GED equivalent.
- Must be 18 years of age or older.
- Basic computer literacy and typing skills (30+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced environment.
- Reliable transportation is required.