Job Description
Are you a dedicated professional seeking a stable, rewarding career without the daily commute? Horizon Support Solutions is expanding our elite remote team and is actively looking for Call Center Representatives based in Virginia Beach, VA.
As a fully remote member of our team, you will enjoy the flexibility of working from home while providing exceptional service to our national client base. We offer a comprehensive benefits package, continuous training, and a supportive culture that prioritizes employee growth.
Why Join Horizon Support Solutions?
- Flexible Schedule: Choose between full-time and part-time shifts.
- Home Office Stipend: We provide the equipment you need to succeed.
- Professional Development: Paid training and clear pathways for advancement.
- Competitive Pay: Hourly wage plus performance bonuses.
Responsibilities
- Handle a high volume of inbound and outbound customer service calls and emails with a focus on empathy and efficiency.
- Resolve complex customer inquiries and issues by utilizing problem-solving skills and our CRM database.
- Accurately document all customer interactions and transaction details in the company system.
- Identify opportunities to cross-sell products or services that align with customer needs.
- Adhere to all call scripts, quality assurance guidelines, and compliance regulations.
- Maintain a professional and quiet home office environment to ensure clear communication.
- Collaborate with team leads and supervisors to improve service metrics and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- At least 1 year of previous customer service or call center experience is preferred.
- Reliable, high-speed internet connection and a private, quiet workspace are mandatory.
- Excellent verbal communication skills with a professional and friendly tone.
- Proficiency with computers, including typing speed of at least 35 WPM.
- Ability to pass a background check and drug screen.
- Self-motivated with the ability to work independently without direct supervision.