Job Description
Join our dynamic call center team in New York and enjoy the benefits of weekly pay and comprehensive paid training. ConnectServe Solutions offers a supportive environment where your communication skills thrive. We provide industry-leading benefits, career advancement opportunities, and a modern workplace in the heart of NYC. No experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance customer experience
- Participate in ongoing training sessions to develop skills
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills in English
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Manhattan office
- Flexibility to work rotating shifts (evenings/weekends as needed)