Job Description
Are you looking for a stable career in customer service with weekly pay and paid training? ConnectVoice Solutions is hiring immediately for local Call Center positions in New York and Pennsylvania. We provide a comprehensive training program designed to get you certified and ready to help our clients succeed. Join a team that values your time, effort, and growth.
Why Join Us?
- Paid Training: Start earning while you learn. No prior experience needed.
- Weekly Paychecks: Get paid every Friday with direct deposit.
- Local Opportunities: Work from our state-of-the-art facility in New York City or remotely in PA.
- Career Growth: Opportunities for advancement into Team Lead and Management roles.
Responsibilities
- Manage inbound and outbound customer service calls professionally and efficiently.
- Resolve customer inquiries, complaints, and issues in a timely and accurate manner.
- Document all customer interactions and account information accurately into the CRM system.
- Follow standard operating procedures and call scripts to ensure consistency.
- Identify upsell and cross-sell opportunities to meet sales targets.
- Collaborate with the support team to troubleshoot complex technical issues.
- Provide exceptional service to ensure high customer satisfaction scores.
Qualifications
- High School Diploma or GED equivalent required.
- Must be authorized to work in the United States.
- Strong verbal communication skills and a friendly, professional demeanor.
- Reliable internet connection and computer hardware if working remotely.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Basic computer proficiency (Microsoft Office Suite, email, web browsing).
- Willingness to participate in paid training sessions.