Job Description
Join our award-winning call center team and enjoy weekly pay plus paid training! We're hiring enthusiastic Customer Service Representatives in Charlotte, NC and Texas to deliver exceptional client experiences. No experience needed – we provide comprehensive paid training to set you up for success.
At CustomerConnect Solutions, we value our team with competitive pay ($18-$22/hr), flexible scheduling, and advancement opportunities. Work in a modern, supportive environment where your contributions are recognized weekly.
Benefits Include:
- Weekly direct deposit pay
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Comfortable working in a fast-paced environment
- Basic typing proficiency (30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to Charlotte or Texas office
- Must pass background check and drug screen