Job Description
Join our dynamic team at Apex Customer Solutions for an exclusive hiring event targeting weekend shift opportunities in Minneapolis! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, flexible scheduling, and comprehensive training. This role is perfect for students, parents, or anyone seeking weekend work with growth potential in a supportive environment.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed performance metrics for call quality and resolution rates
- Document interactions accurately in Salesforce and knowledge base systems
- Collaborate with team leads to address escalations and process improvements
- Maintain HIPAA/GDPR compliance during sensitive customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills in English
- Proficient in typing (35+ WPM) and multitasking
- Ability to work Saturdays/Sundays (8 AM - 8 PM shifts)
- Basic CRM software knowledge (Salesforce experience a plus)
- Positive attitude with problem-solving mindset