Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! ConnectCare Solutions is seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities while making a real difference in customers' lives. Our Ohio-based company values work-life balance and invests heavily in employee development through ongoing training programs.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with technical teams to escalate complex cases
- Meet monthly performance metrics for resolution time and satisfaction
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in a remote or contact center environment
- High school diploma or equivalent; associate's degree preferred
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends
- US work authorization and Ohio residency required