Job Description
Join our award-winning customer support team and make an immediate impact! Dynamic Support Solutions is seeking passionate individuals to deliver exceptional service experiences for Fortune 500 clients. Enjoy a collaborative work environment with competitive benefits and career growth opportunities. Perfect for those ready to start their professional journey in customer service.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Update CRM records with detailed interaction logs
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in quarterly training for product updates
- Support weekend rotational shifts (1:4 ratio)
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience or call center background
- Proficiency with CRM software (Salesforce, Zendesk)
- Typing speed of 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Available for immediate start and flexible scheduling
- Must pass background check and drug screening